Useful information
Privacy & your details.
Last updated: 6 October 2026.
Who to contact
For resource or download questions, email [email protected]. Please include the resource name and, after purchase, your order reference. Never send card details.
The data controller is Ellen O’Brien, trading as Profe Ellen, Capel Place, Edward Street, Tralee, Co. Kerry, V92 PW20, Ireland.
Information used
Ellen O’Brien is responsible for the customer information she uses to run Profe Ellen. For privacy requests, use the email or postal address on this page. You do not need a website account to browse or buy.
Orders and free downloads: Payhip shares information needed to deliver and support your resource, such as your name if provided, email address, products, order reference and, for paid orders, payment status and relevant billing or tax information. Ellen uses this to deliver resources, deal with order questions or refunds and comply with tax and accounting obligations where applicable. Card details are handled by the payment provider; this website does not collect them.
Messages: when you contact Ellen, she uses your contact details and message to answer questions or resolve problems. The basis is taking steps at your request before a purchase, performing a purchase contract, or Ellen’s legitimate interest in answering other enquiries. Please do not send student personal information or card details.
Website delivery and security: Cloudflare hosts the site and may process IP addresses, browser and connection information to deliver pages and prevent abuse. This supports Ellen’s legitimate interest in running a reliable, secure shop. Cloudflare Web Analytics measures visits, referring websites, device and browser types, broad location and page performance so Ellen can understand and improve the shop. It does not use cookies or browser storage. There are no advertising pixels, newsletter sign-ups or customer profiles on this website.
Service providers: Cloudflare provides hosting and Web Analytics; Payhip provides checkout, order records and downloads; Stripe processes payments; Microsoft Outlook/Hotmail handles email. Providers also process some information for their own legal, security and service purposes under their own privacy notices. Information may be disclosed to professional advisers or authorities where necessary for legal obligations or resolving claims.
These providers may process information outside the European Economic Area. Their privacy notices explain applicable safeguards, including adequacy decisions and standard contractual clauses where relevant. Contact Ellen for information about the safeguards applying to your information.
Retention: transaction and tax records are kept for the period required by Irish law, normally six years. Other correspondence is kept only while needed to answer the enquiry, resolve an issue or establish, exercise or defend a legal claim, then deleted. Provider-controlled security and payment records follow the relevant provider’s retention rules. Browser cart data remains on your device until cleared; removing all items leaves an empty cart.
Umami Cloud provides additional website analytics, including resource views, previews, filter use, cart actions and clicks to Payhip. It uses anonymous sessions to help Ellen understand where visitors stop in the shopping journey. This site does not send names, email addresses, payment details or search text to Umami, set customer identifiers, or add analytics cookies. URL query strings and fragments are excluded. Tracking respects Do Not Track and Global Privacy Control. Data in the free Umami plan is retained for six months. A checkout click does not confirm a purchase or completed download.
Cookies and external services
The cart stores selected product identifiers in local storage on your device so it survives a page refresh. It does not store card information. You can empty the cart or clear this site’s browser data. Cloudflare Web Analytics uses a page beacon without cookies or browser storage; this website does not add advertising or analytics cookies. Payhip, Stripe and TikTok are separate services with their own cookie and privacy information; visiting them may involve additional processing.
Provider privacy notices: Umami, Cloudflare, Payhip, Stripe and Microsoft.
Your privacy rights
Subject to the conditions in data-protection law, you can ask to access, correct, delete or restrict use of your information, request portability, and object to processing based on legitimate interests. Where processing relies on consent, you can withdraw it without affecting earlier lawful processing. Ellen may need proportionate information to verify your identity and will normally respond within one month, explaining any lawful extension. You can complain to Ireland’s Data Protection Commission at dataprotection.ie or another competent supervisory authority. Providing an email address is necessary for Payhip to deliver a resource; paid orders also require the information needed for payment. Ellen does not make solely automated decisions with legal or similarly significant effects about customers.